Frequently Asked Questions

Grand Anse Beach is 150 metres from Tourterelle Holiday Home — a two-minute walk. You do not need a transfer or a vehicle to reach the beach; it is close enough to go back for your sunglasses if you forget them. The beach is one of the most beautiful in the world: a long arc of white sand, clear warm water, and the granite boulders and casuarina trees that define the Seychellois coastline.

Yes. We have a partnership with Explorer Cars, a reputable local car hire company based right here in Grand Anse. They offer a fleet of cars, vans, and 4x4s — all air conditioned, with power steering and modern safety features. When you book your apartment, let us know you need a vehicle and we will connect you directly with the Explorer Cars team. Payment is by cash or card. You can also contact Explorer Cars directly on +248 2 713 772 or at [email protected].

Yes. Free WiFi is provided in every apartment. The connection is sufficient for general browsing, streaming, video calls, and remote working. Praslin is a popular destination for those combining work and holiday, and we have guests who manage important calls from the balcony with a view of the garden. If you have specific connectivity requirements, please ask us before booking.

Housekeeping is provided daily across all apartment types. Your apartment will be cleaned, beds made, and towels and linen refreshed every day during your stay. If you prefer not to be disturbed on a particular morning — perhaps you had a late night or an early swim — just let us know and we will skip that day and come the following morning instead.

All apartments at Tourterelle Holiday Home are strictly non-smoking indoors. We ask all guests to respect this policy to protect the comfort of fellow guests and the condition of the apartments. There are designated outdoor smoking areas on the property for guests who need them. Please contact us if you have questions about this before booking.

We are flexible about animal companions. If you are travelling with a pet, please let us know when you book so we can make suitable arrangements. We ask for advance notice so we can ensure the apartment is prepared and that other guests are not affected. Contact us to discuss your specific requirements.

Breakfast is available as an optional extra at EUR 10 per person per day. It is not included in the room rate by default, which keeps our nightly prices lower for guests who prefer to self-cater or explore the local cafes and restaurants in Grand Anse. If you would like breakfast every morning, or just on certain days, let us know and we will arrange it. Please give us at least the previous evening's notice.

Every apartment at Tourterelle is fitted with a full kitchenette for genuine self-catering. You will find a refrigerator, a microwave, a two-ring cooking hob, and a full set of crockery, cutlery, glasses, pots, and pans. There is everything you need to prepare proper meals from scratch. There is a supermarket within a short walk of the property in Grand Anse, and the local market and fish vendors are excellent sources of fresh produce. Self-catering is one of the real pleasures of a Tourterelle stay — picking up fresh tuna at the market and cooking it on your own schedule is something you cannot do in a hotel.

We accept a range of payment methods. Direct bookings can be confirmed by bank transfer, and we also accept credit and debit cards. For incidentals during your stay, cash is useful for local purchases. Our car hire partner Explorer Cars also accepts both cash and card. If you have a specific payment requirement, get in touch before booking and we will advise you on the simplest option.

A minimum of 48 hours' notice is required for all cancellations. If you cancel with less than 48 hours to go, we are unable to offer a refund for the first night. Guests who book directly with us benefit from more flexibility — we know that travel plans change, and we will always try to work with you if something unexpected comes up. Please contact us by phone (+248 4 233 311) or WhatsApp (+248 2 713 772) to discuss any changes to your booking.

For longer stay enquiries, please contact us directly with your intended dates and we will provide a personalised quote.

Praslin is a year-round destination with temperatures consistently between 24°C and 31°C. The north-west monsoon season (November to March) brings the calmest seas to the south-west coast — including Grand Anse Beach — making it excellent for swimming and snorkelling right on our doorstep. The south-east trade winds (May to October) bring brisker conditions to the south-west but create calm, flat water on the north coast, ideal for visiting Anse Lazio and Anse Volbert. April and October are transitional months often offering the best of both worlds. There is no truly bad season; each has its own character.

There are two ways to reach Praslin from Mahé. The ferry (Cat Rose or Cat Coco) departs from Victoria's ferry terminal and arrives at Baie Sainte Anne Jetty on Praslin's east coast; the journey takes approximately one hour and runs several times daily. The domestic flight on Air Seychelles or a charter service takes just 15 minutes and provides spectacular aerial views of the islands. Both options are reliable; the ferry is generally less expensive and gives you more time to take in the ocean scenery, while the flight is quicker and convenient if you have connecting timings to manage. We offer airport transfers (250 SCR) and jetty transfers (300 SCR) for direct bookings.

Absolutely. The Two-Bedroom Apartments on the ground floor with private patios are particularly well suited to families — there is space for children to play, a kitchenette for preparing meals on your own schedule, and no stairs between the apartment and the garden. Grand Anse Beach is a family-friendly beach, and the 150-metre walk means you can take the children back for naps without disrupting anyone else's afternoon. Babysitting services can also be arranged through Tourterelle for evenings when the adults want to go out. We are a family-run property ourselves, and families are always welcome here.

Laundry service is available at the property. Please ask at reception or contact us via WhatsApp to arrange collection. We use a local laundry service and can typically return items within 24 to 48 hours depending on demand. Given that Praslin's climate means lightweight clothes dry quickly, many guests also find that a small portable washing option in the kitchenette sink works perfectly well for quick turnaround items. We are happy to advise on the best approach for your length of stay.